19/07/2020
In accordance with Art. 9 of the Law, the consumer has the right to exchange a non-food product of good quality for a similar one from the seller from whom it was purchased, if the product does not satisfy him in shape, dimensions, style, color, size, or for other reasons cannot be used for his intended purpose.
The consumer has the right to exchange goods of good quality within fourteen days, excluding the day of purchase, unless a longer period is announced by the seller. The exchange of goods of good quality is made if it has not been used and if its presentation, consumer properties, seals, labels, as well as a payment document issued to the consumer along with the sold goods are preserved.
The list of goods not subject to exchange (return) is approved by the Cabinet of Ministers of Ukraine.
If at the time of exchange of a similar product is not on sale, the consumer has the right to either purchase any other goods from the available range with a corresponding recalculation of the cost, or to terminate the contract and get money back in the amount of the value of the returned product, or exchange the product for a similar one at the first receipt of the corresponding goods for sale. The seller is obliged to inform the consumer about this on the day the goods go on sale, who requires the exchange of goods.
Thus, it is possible to exchange a non-food product of proper quality for another, similar one, if:
no more than 14 days have passed since the purchase;
the product has not been used;
the presentation of the goods, its consumer properties, all seals, labels, etc .;
the payment document that the consumer received along with the goods has been preserved;
the product is not included in the list of non-exchangeable products.
It is possible to return a good quality product and collect money if all the above conditions are met and a similar product that the buyer needs is not on sale.
Upon termination of the sales contract, settlements with the consumer are made based on the value of the goods at the time of purchase. The money paid for the goods is returned to the consumer on the day of termination of the contract, and if it is impossible to return the money on the day of termination of the contract - at another time by agreement of the parties, but no later than seven days.
Note to amateurs from time to time to take goods "for hire" in stores and then return them back as they did not fit: in most cases, if the item has a presentation, the store will accept it back without question, but if the seller has doubts and wants to to carry out an examination that will show that the goods were in use, the hapless fraudster will be quite legally denied the exchange or return of the goods.
Sample application for the return of good quality goods on the basis of Article 9 of the Law of Ukraine "On Protection of Consumer Rights"
Store director (name, address)
FOP or the name of the legal entity
The name of the applicant
address of residence:
Contact phone:
STATEMENT
I (date) purchased in your store (specify name, article, size, model, trademark) at a price of _____UAH, which is confirmed
(commodity, cash receipts, mark in the warranty card).
The product I bought does not suit me in color (style, size, or other reason) (specify the reason).
Pursuant to Article 9 of the Law of Ukraine "On Consumer Protection", I ask you to exchange the goods or return the money paid. The term provided by the legislation - 14 days not counting the day of purchase of the goods has not expired yet.
The product was not used by me, its product appearance, packaging integrity is preserved, it is returned in full.
Date signature
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